| HBP
Monpellier's Support department are constantly striving to improve our
market leading levels of software support and customer service.
The
following two examples illustrate our determination to ensure we
meet
our company mission statement of maintaining and strengthening the
company's position of being a market leader in computerised business
solutions.
HBP
Monpellier employs dedicated Customer Care Managers. Part of this service
involves the regular gathering of information and customer feedback.
Customer feedback from account management directly resulted in our
software support department extending their availability to 12 hours
per day 7.am. to 7.pm. for a three week period each year to assist
customers through the yearly payroll updates.
During
the company's accredited training over twenty staff were trained
in
using, installing and supporting our software. This commitment to
the software has continued through the years with all departments
within HBP having the necessary regular update training to maintain
their knowledge
and our accredition. The evidence of this training can be seen displayed
on
the walls in our Carlisle head office.
Project
Management
Whether you deal with HBP Monpellier for ProspectSoft, integrated manufacturing
and accounting solution or a multi-user network, the most important
aspect of implementing a new system is the planning and organisation
to ensure that everything goes smoothly.
Our Projects and Installation department is made up of Microsoft
and Novell trained engineers to install hardware and networks, and
trained, qualified project executives to install and manage your
installation. This combination ensures that during all the stages
of your installation you have the peace of mind it is being handled
by a qualified and experienced team.
Installations
Team
- Responsible
for Pre-Sales Network Consultancy
- Responsible
for Facilities Management
- Cabling
Survey
- Hardware
Configurations and installation
- Operating
System Configurations, installation and training
Projects
Team
- Responsible
for project management
- Pre-installation
site survey
- Application
software installation
- Software
/ system implementation
- Training
and consultancy
- Bespoke
amendments / additions
- Regular
project reviews
- Data
conversion routines
- The
benefits you will receive through using our Projects and Installations
Services are:-
You
will always be dealing with a qualified and experienced engineer
or projects executive so your installation is in capable hands.
All
work is planned and documented so that our two companies work hand
in hand.
A
full review is carried out after the work is completed by our Account
Manager to ensure total satisfaction.
|
ProspectSoft
