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Optimising
communication
With over 20 configurable modules, the system can be tailored
to meet the needs of widely differing types, sizes or structures
of organisation. While incorporating all the best features of contact
management for sales and marketing, ProspectSoft CRM can also be
deployed very effectively in pre- and post-sales customer support
or service functions to manage, analyse and report on customer problems.
Those customers may be other businesses (B2B) or consumers (B2C)
or a combination of the two in the same database – a unique
feature in such a CRM system, but not an uncommon situation for
the SME – which has led to the use of ProspectSoft CRM systems
on help-desks and in small call-centres.
Not only is ProspectSoft CRM a management tool for all customer
communications and interactions, it also manages supplier relations,
plus those of 3rd parties like consultants or inspectors, so the
system can link all elements to provide the user with an “end-to-end”
view of business issues.
Ease of integration
ProspectSoft
CRM Customer Relationship Management Software provides extensive, out-of-the-box integration with a wide range
of popular accounting and back-office software systems. This integration
is valuable throughout the user organisation, for Sales, Purchasing
and Management functions.
Mobility
of Data
ProspectSoft
CRM is structured to operate the way businesses want to operate.
Customer or supplier information, including documents or accounting
data, that are generated by a user on the local area network (LAN)
are instantly accessible to any other LAN user. Using the latest
automatic database synchronisation techniques, the same information
is available to wide area network (WAN) users, so staff in branch
offices or on other sites, are always up to date. This is also true
for managers, sales or service people with laptops on the road,
over a wireless connection. |
ProspectSoft
